Teams at Carestream Dental

The Technical Support Analyst provides advanced technical support for SaaS dental applications, troubleshooting issues and assisting customers via various communication channels. Responsibilities include handling escalations, diagnosing problems, and collaborating on solutions while maintaining documentation.

Lead the design and implementation of AI agents and automation across pro-code and no-code platforms. Define repeatable automation patterns, integrate AI platforms with business tools via APIs, build RAG pipelines and vector DB integrations, write Python scripts for complex integrations, and guide technical decisions while working closely with the VP of AI to review agent performance and scale solutions.

The Account Manager DPMS will manage customer accounts, generate sales through upselling and cross-selling, and ensure customer satisfaction while meeting sales targets.