Jobs at Carestream Dental

Provide advanced technical and application support for SaaS and on-premise dental practice systems. Troubleshoot operating systems, browsers, networks, cloud services, integrations, and legacy platforms; resolve escalations; communicate solutions to dental professionals; document issues; create knowledge resources; identify recurring problems and automation opportunities; and collaborate with engineering, product, and cross-functional teams.

Provides Level 2 technical and application support for SaaS, on-premise, integrated, and legacy dental practice systems. Diagnoses issues involving operating systems, browsers, networks, cloud services, and databases; communicates resolutions to dental professionals; documents troubleshooting; manages escalations; creates knowledge content; and identifies opportunities for training, automation, and chatbot improvements.

Provides Level 2 technical and application support for dental SaaS, integrated, cloud, on-premise, and legacy systems. Diagnoses issues across operating systems, browsers, networks, databases, and application environments; communicates solutions to dental professionals; documents resolutions; manages escalations; and collaborates with engineering and product teams. The role also contributes to knowledge-base content, troubleshooting automation, escalation analysis, and continuous improvement.

Leads billing operations for a SaaS organization, overseeing billing infrastructure, system configuration, invoicing accuracy, reconciliation, quote-to-cash processes, revenue reporting, and ASC 606 compliance. Manages billing integrations with Salesforce and SAP, establishes controls and SLAs, resolves billing issues, supports customer lifecycle changes, and partners with Finance, Product, Sales, and Customer Success. The role also develops teams, drives process improvements, and manages subscription, usage-based, and hybrid pricing models.

Leads distributed desktop software development teams across multiple mature dental practice management products. Owns delivery predictability, engineering quality, technical debt, release health, compliance deadlines, defect triage, test strategy, and customer issue resolution. Partners with Product Management, QA, DevOps, and support while managing employees and delivery partners across international teams. Requires technical fluency in Windows desktop technologies, relational databases, continuous integration, packaging, installers, and upgrade paths.

Coordinates international supply chain and logistics activities, including import/export documentation, customs compliance, purchase orders, inbound shipment tracking, supplier and carrier coordination, 3PL warehouse operations, inventory control, audits, KPI performance, freight claims, and cost analysis. Supports product launches, supply changes, and cross-functional communication while ensuring customer orders are fulfilled on time.

Own the end-to-end onboarding of Sensei Cloud Apps customers, including configuration, data migration, user setup, training, milestone management, and go-live readiness. Coordinate with customers, Sales, Product, Engineering, and Development teams to resolve technical issues, document requirements, report bugs, and manage escalations. Maintain onboarding records in Salesforce, SAP, and other systems while improving scalable workflows, adoption, time-to-value, and migration accuracy.

Drives expansion revenue within existing SMB dental practice accounts through outbound prospecting, needs discovery, software demonstrations, cross-selling, upselling, negotiation, and deal closing. Maintains customer relationships while redirecting support issues, meets activity and sales KPIs, stays current on software and industry offerings, and adopts new sales processes and technology.

Own end-to-end execution of cross-functional strategic initiatives across Finance, Support, Enterprise, Partnerships, Product, and Operations. Build and maintain lightweight trackers and Asana dashboards, translate strategic goals into concrete project plans and milestones, surface risks and blockers, and drive projects to completion without direct authority. Support the VP, Operations on prioritization and follow-up and coordinate new product commercialization rollouts.

Support FP&A for a dental practice management SaaS: build financial models, forecast ARR/MRR, automate reporting with BI and AI, analyze practice usage and pricing, integrate SAP/Salesforce data, and deliver executive dashboards and insights for product, sales, and operations.