Teams at CAPS Payroll

Reconciles and balances pension, health and welfare, and other benefit contribution reports for unions and guilds. Investigates rate discrepancies, penalties, shortages, overpayments, refunds, and processing errors; coordinates adjustments and maintains accurate records. Responds to internal and external inquiries, collaborates with Finance, supports clients, and applies union rules, payroll processes, and accounting principles.

Provides technical support for Cast & Crew digital products by resolving customer issues, modifying configurations, managing support queues, and supporting customer workflows and business rules. Maintains customer relationships, communicates solutions clearly, and contributes to user guides and training materials. Requires strong communication, organization, computer skills, and familiarity with online meeting tools. Occasional overtime and weekend support rotation may be required.

Own Workday HCM administration, troubleshooting, configuration, reporting, security, integrations, and data quality. Partner with HR, IT, vendors, and business stakeholders to translate requirements into scalable solutions, improve workflows, automate processes, support global and UK-specific needs, and manage cyclical programs including payroll, benefits, compensation, audits, and open enrollment. Provide guidance, documentation, testing, and internal expertise to reduce reliance on external support.