Teams at Brilliant Corners

Provides intensive case management to homeless individuals with chronic illness or disabilities. Responsibilities include outreach, psychosocial assessments, housing placement and retention, individualized service planning, crisis intervention, benefits and community-resource linkage, life-skills support, transportation, documentation, and coordination with property managers and service partners.

Supports quality assurance for supportive housing programs by generating reports, analyzing program data, monitoring data quality, assisting with audits and contract compliance, resolving discrepancies, and identifying process improvements. The role also provides training and documentation support, coordinates with program and technology teams, and responds to internal and external reporting requests.

Manages the back-end operations of a supportive housing program, including payment processing, billing, accounts receivable, unit closeouts, data management, reporting, and workflow improvement. Oversees supervisors and approximately 20 support staff, develops operational systems and metrics, coordinates with Finance, Data & Technology, and program teams, and provides professional development while supporting scalable, culturally responsive services.