Teams at Blue Mantis

Serve as a Cloud FinOps Success Manager advising Azure customers on billing, licensing, and cost optimization. Conduct business reviews, own post-sales relationships, document processes, define KPIs/SLAs, and deliver scalable FinOps onboarding, provisioning, reporting, and escalation practices to ensure high customer satisfaction.

Manage post-sales cloud customer relationships for a Cloud Solution Partner program: conduct business reviews, identify cost-optimization, escalate and resolve issues, document processes, define KPIs/SLAs, and ensure high customer satisfaction while steering CSP operations.

Provide onsite first/second-level desktop support via phone, walk-in, and ServiceNow tickets. Troubleshoot hardware, OS imaging/configuration, printers, mobile devices, basic networking and VPNs. Maintain ticket updates, knowledgebase articles, and client documentation; participate in help desk queue and occasional on-site travel.