Teams at Blackpoint Cyber

Drive partner onboarding, adoption, and technical enablement for MSP/SI/VAR and enterprise partners. Design success plans, define KPIs, translate telemetry into business outcomes, manage retention risk, deliver executive presentations, perform risk assessments, and collaborate cross-functionally to improve products and partner experience.

The Director of Client Success will lead the Client Success team, focusing on partner satisfaction, retention, and expansion while integrating AI-driven strategies for efficiency and value realization from the platform.

The Director of Technical Support leads the technical support team, driving strategic initiatives, managing performance metrics, and ensuring quality resolution experiences for MSP partners while deploying AI-powered tools.