Teams at Black Box

Installs, patches, troubleshoots, replaces, and decommissions network equipment, cabling, routers, switches, and Cisco and Avaya IP phones. Performs physical-layer troubleshooting, circuit and connectivity testing, hardware break-fix, MAC requests, inventory management, and facilities support involving power, cooling, fire suppression, and UPS systems. Requires five years of data communications experience, networking knowledge, technical testing skills, and strong customer communication.

Owns, designs, implements, maintains, and supports enterprise LAN/WAN, internet access, remote access, network security, telecommunications, and external communications networks. Provides third-tier technical support, troubleshoots hardware and software issues, coordinates with vendors and service providers, evaluates security concerns, and recommends network upgrades and configuration changes. Requires independent judgment, project management, analytical ability, and collaboration across IT teams.

Leads global data center training and technical learning strategy, including workforce readiness, onboarding, certification, leadership development, safety compliance, LMS administration, and operational capability building. Oversees training teams, develops competency frameworks and learning pathways, measures program effectiveness, and advises senior leadership on workforce readiness and talent development.