Teams at BizFirst LLC

Provide Tier 1 helpdesk triage and support for DAI/Oracle Financials, develop training and communication materials, produce bi-weekly metrics and monthly reports, escalate complex issues, and support user adoption and reporting needs.

Provide Tier 1 helpdesk triage and support for DAI/Oracle Financials, develop training and communication materials, prepare bi-weekly metrics and monthly reports, and escalate complex issues to appropriate teams.

Manage and supervise remote helpdesk personnel supporting DAI financial/Oracle ERP users for DoD customers. Coordinate staffing, training, scheduling, and liaise with government leads to ensure effective support coverage and system integration.