Teams at Bay Alarm

Manages corporate customer relationships, retention, renewals, account changes, upgrades, and cancellations. Provides field support to corporate account sales representatives, handles customer concerns and false alarm reports, maintains account records, documents customer interactions, and develops relationships to retain or win accounts. The role requires sales and customer service skills, organization, local or regional travel, and proficiency with office and database software.

Generate leads and sell alarm system alterations, additions, upgrades, renewals, and conversions. Manage customer accounts, proactively ensure satisfaction, resolve discrepancies, retain discontinuing customers, and secure new accounts with tenants or owners. Provide general customer assistance while maintaining accurate follow-up and independently handling miscellaneous office responsibilities.

Generate leads and sell upgrades, additions, conversions, renewals, and new systems to inactive or existing accounts. Meet proactively with customers, resolve issues, answer questions, and retain discontinuing accounts or secure replacement customers. The role requires sales and customer service skills, office software proficiency, organization, follow-up, independent judgment, and a valid driver’s license.