Teams at Auto Club Group Insurance

Manage Michigan PIP claims end-to-end: investigate facts, perform coverage analysis, evaluate damages and limits, negotiate settlements, approve payments, refer to other units, document files, and handle MCCA and attorney-represented claims.

Process and quality-control travel bookings, verify payments and commissions, research and resolve account discrepancies, prepare travel documents, maintain customer records, and generate reports while supporting travel agents and members in a remote operations environment.

Lead projects reviewing complex insurance products, underwriting and vendor practices to improve profitability and quality. Perform audits, analyze data, build dashboards using GCP and Excel, recommend process improvements, collaborate with stakeholders, support investigations, and develop policies and reporting for underwriting quality assurance.