Teams at August Health

Own post-go-live customer relationships to drive adoption, engagement, and renewal. Assess customer workflows/configuration, run strategic reviews, monitor health metrics, address risks, identify expansion opportunities, surface data-driven insights, and advocate product improvements. Travel to customer sites and conferences up to 25%.

Lead end-to-end content strategy and production across blogs, LinkedIn, newsletters, events, and sales enablement. Write, edit, and publish thought leadership, case studies, video scripts, and customer stories. Manage the content calendar, repurpose content for multiple channels, track performance, and ensure brand consistency while collaborating with executives, customers, events, and cross-functional stakeholders.

Analyze customer and caregiver data to identify workflow improvements, build dashboards and visualizations, support Customer Success with QBRs and presentations, translate findings into actionable recommendations, and create scalable data processes while advising Product and Engineering.