Teams at Atlas Technica

Provides remote and onsite IT support across client environments, managing tickets, troubleshooting Windows and workplace technology, administering Microsoft 365, Active Directory, endpoint management, networking, virtualization, and security tools. The role documents solutions, follows change-control and security standards, escalates complex issues, communicates with users and technical teams, and supports onsite infrastructure projects throughout the San Francisco Bay Area.

Provides advanced remote IT support, systems administration, infrastructure troubleshooting, and technical escalation across client environments. Administers Microsoft 365, Windows Server, identity systems, Azure, networking, virtualization, endpoint management, and cybersecurity technologies. Mentors junior engineers, resolves complex tickets, maintains documentation and change controls, supports infrastructure initiatives, and evaluates emerging technologies. The role requires remote availability during West Coast Pacific Time business hours and effective communication in a managed services environment.

Leads technical onboarding and infrastructure, cloud, networking, cybersecurity, and technology transformation projects for clients. Assesses environments, designs and implements secure solutions, develops technical plans, manages risks, troubleshoots complex issues, and communicates with stakeholders. The role also provides technical escalation support, mentors engineers, improves implementation efficiency through automation and documentation, and delivers client-facing guidance across project lifecycles.