Jobs at athenahealth

Lead full-funnel content strategy for lifecycle emails, paid media, web pages, and webinars. Design email nurture sequences, messaging frameworks, and CTA architecture. Manage freelance writers and budgets, collaborate with demand gen, marketing ops, web production, and creative teams, and analyze content performance to optimize SEO, UX, and conversion rates.

Manages a remote Sales Operations and Contracting team supporting client acquisition, onboarding, proposals, contracts, amendments, approvals, and order processing. Oversees shared queues, team performance, reporting, dashboards, and operational metrics while partnering with Sales, Customer Success, Onboarding, Finance, Legal, and Continuous Improvement. Leads process improvement, automation, change management, prioritization, escalation handling, and team development. Travel is required 20% annually.

Own athenahealth’s enterprise narrative, annual editorial agenda, strategic messaging, thought leadership, owned-channel publishing, organic social strategy, and AEO/GEO efforts. Serve as editor-in-chief of athenahealth.com, establish editorial governance, advise executives and cross-functional marketing teams, and lead a growing editorial team. Translate complex healthcare technology and business strategies into compelling narratives while using research, audience insights, performance data, and responsible AI-enabled workflows to improve impact.

Design and support ETL, data migration, transformation, import, export, and validation workflows for moving legacy EHR data into athenahealth systems. Build Python and SQL utilities, define source-to-target mappings, support HL7 and FHIR interoperability, validate EHI exports, investigate data quality issues, document processes, and collaborate with product, implementation, operations, sales, and engineering teams in a remote environment.

Own the end-to-end lead management lifecycle, including capture, enrichment, qualification, scoring, routing, sales handoff, disposition, and recycling. Establish governance, business rules, SLAs, controls, and performance metrics; optimize workflows and integrations; resolve data quality and lead-flow issues; and partner with Sales, Marketing, Data Science, IT, and Analytics. Manage and develop a small team while overseeing operational priorities, testing, documentation, and continuous improvement.

Lead an 11-person sales organization to drive bookings, revenue, pipeline generation, and account growth for athenaFlex healthcare SaaS products. Develop sales strategy, collaborate with Product/Marketing/Customer Success, manage forecasting and performance, optimize processes, coach the team, and use AI tools to improve productivity and decision-making.

Manage contract and proposal lifecycle, validate bookings and revenue calculations, maintain CRM data integrity, triage pricing/discount requests, support billing, offboarding, and repricing. Coordinate with Legal, Finance, Billing, Deal Desk, and Sales/Customer Success, document processes, implement productivity improvements and automation, and use AI tools to improve accuracy and efficiency.

Provide onsite and virtual training and coaching for athenaNet during client go-live periods, deliver classroom and one-on-one sessions, execute contracted training deliverables, manage heavy travel and logistics, and support client adoption and workflow optimization.

Owner and administrator of the Agiloft CLM platform: configure workflows, permissions, templates, and integrations. Partner with Legal Operations, IT, and business teams to optimize contract processes, support end users, build reports/dashboards, and maintain data integrity. Expand platform integrations and evolve legal technology capabilities.

Lead marketing orchestration and automation strategy across the buyer journey. Design governance, contact and prioritization frameworks, journey logic, suppression and handoff rules. Partner with demand gen, digital, sales, IT, and AI leadership to implement data-driven, automated, and AI-enabled marketing programs, enable scalable execution, run experimentation, and drive transformation through process improvement and change management.

Lead customer marketing strategy for post-onboarding engagement, product adoption, and value realization. Build and scale integrated, data-driven campaigns and programs to increase product utilization, partner with Customer Success, Product, and Training, set and monitor KPIs, and coach a growing team. Represent customer marketing cross-functionally and at enterprise initiatives, support customer events, and apply modern AI tools to improve workflows.