Teams at Assurant

Support implementation and ongoing management of client programs, act as primary contact for routine client inquiries, track deliverables, analyze operational data and develop reports/dashboards, drive process improvements, and coordinate cross-functional teams to enhance client experience and program performance.

Maintains lender-placed insurance customer, client, and agent accounts; processes premium and delinquent payments; researches and resolves complex exception items, refunds, and correspondence. Manages client mailboxes, handles service calls, analyzes trends and data, and supports process-improvement projects. The role collaborates with clients, account executives, outsourcing centers, and internal teams while meeting time-sensitive deadlines.

Leads the end-to-end sales enablement content lifecycle, developing playbooks, presentations, case studies, messaging, and customer-facing assets. Partners with leadership, sales, business development, account management, and marketing teams to support go-to-market initiatives and revenue growth. Manages content governance, analyzes performance metrics, identifies content gaps, supports strategic accounts, and scales high-performing content across campaigns and thought leadership programs.