Teams at Association of Certified Fraud Examiners (ACFE)

Supports billing operations by processing invoices, purchase orders, cancellations, and payments; reconciling accounts; applying taxes and charges; maintaining customer records; responding to billing inquiries; generating invoices and reports; resolving discrepancies; processing membership terminations; and assisting with billing platform projects, testing, and enhancements.

Administers the Certified Fraud Examiner credential program by reviewing applications, verifying requirements, maintaining records, processing certificates and verification requests, and supporting candidates and members. The role analyzes reports, audits applications, conducts quality assurance, identifies data anomalies, escalates suspected misconduct, updates procedures, and collaborates with internal teams to resolve customer issues.

Coordinate and safeguard the Certified Fraud Examiner exam program by overseeing proctoring vendors, investigating misconduct and security breaches, analyzing suspicious exam data, auditing sessions, documenting findings, and recommending preventive measures. The role also maintains policies and records, communicates with candidates and stakeholders, researches certification standards, and provides backup support for exam administration, scheduling, eligibility, results, and retakes.