Teams at Arlo Technologies

Own customer cohorts, segmentation, lifecycle marketing dashboards, reporting, and performance analysis. The role analyzes customer behavior, subscription conversion, engagement, retention, and churn, translating findings into recommendations for lifecycle strategy, testing, messaging, and channel decisions. It partners with Product, Growth, and Engineering to validate data and improve customer insights, while establishing measurement frameworks and reporting processes that support subscription and service revenue growth.

Lead end-to-end qualitative and quantitative UX research, including interviews, surveys, usability testing, participant recruitment, data analysis, and synthesis. Collaborate with designers, product managers, and cross-functional teams to translate insights into product improvements. Develop research reports, present findings to stakeholders and executives, and support research operations. The role focuses on improving mobile app engagement, onboarding, customer outcomes, and business metrics.

Own partner-facing software release planning, change management, readiness coordination, incident escalation, and production operations. Coordinate Product, Engineering, QA, Security, Operations, and external partners across API, device, integration, and platform releases. Build dashboards, workflows, documentation systems, and AI-assisted tools to improve release visibility, communications, reliability, and operational efficiency.