Teams at Anaheim Ducks

Administers venue and hospitality applications, including user access, permissions, configurations, troubleshooting, vendor coordination, upgrades, testing, documentation, and system implementations. Supports POS, ticketing, event, retail, and operational platforms; monitors releases and system availability; assists with pre-event checks, go-live activities, training, and issue resolution. Provides evening, weekend, holiday, event-day, and after-hours support as needed.

Supports daily rink operations across front desk, skate counter, snack bar, skate guard, scorekeeping, and party-host assignments. Responsibilities include guest service, cash handling, POS operation, skate distribution and maintenance, rink safety monitoring, facility upkeep, event support, and emergency procedure compliance. The role requires teamwork, communication, flexibility, and the ability to work nights, weekends, and holidays; skating for up to two hours may be required.

Leads the strategy, launch, operations, governance, and ongoing optimization of OCVIBE’s district-wide loyalty and membership program. Owns member lifecycle engagement, recognition, campaigns, platform operations, vendor management, business performance, funding frameworks, and cross-functional execution across entertainment, hospitality, and mixed-use businesses. Establishes operating processes, KPIs, reporting, and continuous test-and-learn programs to increase enrollment, visitation, retention, spending, and cross-experience participation.