Teams at American Express Global Business Travel

Lead the enterprise data governance program, roadmap, operating model, policies, standards, governance bodies, and owner/steward accountability. Build data domains, taxonomies, contracts, lineage, metadata, and audit controls across complex multi-brand platforms. Partner with Technology, Legal, Privacy, Security, Risk, Compliance, and business leaders to ensure trustworthy data for analytics and AI. Manage governance leads and communicate strategy, risks, and recommendations to senior executives and auditors.

Drive new business growth for Amex GBT’s Experience Studio and Sports divisions in the US. Identify and convert prospects, sell event, sports, travel, logistics, creative, and production services, and build senior stakeholder relationships. Lead RFI and RFP responses, pricing, negotiations, proposals, presentations, and contracting while collaborating on cross-selling opportunities and representing the company in industry communities.

Supports client policies and daily administration, including onboarding, service issue resolution, performance and CSAT analysis, client reporting, policy training, RFPs, QBRs, retention efforts, and customer credits. Partners with client managers, operations, workforce management, and travel counselors to monitor service quality, close issues, maintain client documentation, and support account-specific programs and technology requests.