Teams at American Express Global Business Travel

Lead pharmaceutical congress programs as the primary client liaison, coordinating meeting spaces, AV, catering, suppliers, contracts, registration, travel, itineraries, budgets, and on-site logistics. Manage timelines, status meetings, financial forecasting, records, and program debriefs while ensuring client objectives and event requirements are met. Support complex, international, confidential, and high-volume congresses, including VIP projects. Travel up to 40% may be required.

Lead strategic planning and execution of high-impact events for Fortune 100 clients. Advise on meetings strategy, process optimization, and technology infrastructure; manage client and partner relationships; identify growth opportunities; coordinate cross-functional delivery; mentor travel support agents; oversee event logistics, room blocks, spending, reporting, and data integrity; and drive operational improvements across the global business travel platform.

Arrange and manage complex domestic and international business travel for VIP corporate clients, including air, rail, road, and accommodations. Research options, anticipate traveler needs, book services using GDS platforms, follow travel policies and regulatory requirements, protect traveler information, resolve issues, and provide professional telephone support. Collaborate with teammates through coaching, mentoring, and constructive feedback to improve service quality.