Teams at Alorica

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Provides remote financial customer service by resolving customer questions, documenting calls, updating records, recommending relevant services, and delivering clear, empathetic solutions. Requires a high school diploma or GED, a private home workspace in El Paso, reliable wired internet with minimum upload and download speeds, and comfort using company-issued equipment.

Recruits candidates across professional, technical, managerial, and non-exempt roles. Responsibilities include sourcing, screening, interviewing, skills testing, coordinating pre-employment requirements, preparing offers, maintaining applicant records, developing recruiting strategies, partnering with hiring managers, analyzing recruiting metrics, and ensuring legal compliance. The recruiter also supports college recruiting, employment advertising, candidate pipelines, onboarding coordination, and guidance for less-experienced recruiting staff.