The Customer Solutions Representative answers inbound calls from customers, providing assistance with telecom services, troubleshooting issues, and resolving inquiries while upselling additional products.

The Contracts Specialist III facilitates the contracting process, including drafting, reviewing, and negotiating contracts while ensuring compliance and securing approvals.

The Team Manager oversees a call-service team, providing supervision, mentorship, coaching, and managing performance standards while ensuring effective communication and addressing training needs.