Jobs at ACG

Manage homeowners catastrophe claims from assignment through closure. Responsibilities include contacting policyholders, investigating losses, analyzing coverage and state law, reviewing damage estimates, evaluating claim value, negotiating settlements, approving payments, identifying recovery opportunities, documenting claim files, and referring complex cases. The role primarily handles claims valued from $5,000 to $25,000 and requires strong communication, decision-making, customer service, negotiation, and insurance policy knowledge.

Manage the annual corporate and operational audit plan, including risk assessments, control testing, audit execution, findings, reporting, and recommendations. Supervise and develop professional auditors, review workpapers, coordinate with external auditors, support special projects, and advise management on control improvements and regulatory compliance. Maintain audit methodologies, budgets, timelines, and status reporting while promoting a strong corporate control environment across a multi-state organization.

Serves as a cloud and DevOps subject matter expert for enterprise infrastructure projects. Designs, implements, and promotes AWS and GCP cloud solutions, infrastructure as code, CI/CD, automation, security, scalability, monitoring, and operational practices. Guides cross-functional teams on Agile infrastructure principles, removes technical impediments, supports cloud migrations, conducts technology reviews, and improves DevOps adoption. The role also includes Linux administration, middleware troubleshooting, performance testing, and production support.

Handles complex Michigan Personal Injury Protection claims from assignment through resolution. Responsibilities include coverage analysis, investigations, damage and loss valuation, benefit and payment determinations, negotiation, sub-claim creation, subrogation review, documentation, and referrals to specialized units. The specialist works with insureds, attorneys, medical providers, and insurers, applies Michigan no-fault laws, and may conduct inspections or travel outside the assigned territory.

Manages homeowners insurance claims from assignment through closure. Responsibilities include contacting insureds, investigating losses, analyzing policy coverage and state law, evaluating damages and claim value, reviewing estimates, negotiating settlements, approving payments, identifying recovery opportunities, documenting claim files, and referring complex matters to appropriate units. The role is primarily remote, with occasional travel and potential in-person inspections or meetings.

Manage Michigan PIP claims from intake to resolution: investigate facts, perform coverage analysis, evaluate damages, negotiate settlements, approve payments, document files, refer to other units, and handle MCCA and attorney-represented cases.