Teams at 9am.health

Lead and develop a team of Customer Success Managers while building scalable customer success operations, processes, playbooks, metrics, and workflows. Drive customer satisfaction, adoption, retention, executive engagement, escalations, and expansion opportunities. Partner cross-functionally with Product, Clinical, Operations, Sales, Marketing, Implementation, and Commercial to improve customer outcomes and organizational effectiveness.

The Senior Data Engineer will design and maintain data pipelines, write production-grade Python and SQL code, and support AI initiatives while collaborating across teams.

The Senior Data Analyst will manage client-facing analytics, build dashboards, partner with Customer Success, and leverage AI tools for reporting.