TripScope, which launched in December, is modernizing the travel-agent customer relationship. The company was started to create a solution for travel agents to work with their clients before, during and after trips in order to create the most personalized and up-to-date itinerary for their clients.
Built In LA connected with Stroud, Cha and Pruitt to dive into Lucky Day’s customer feedback strategies and learn how else the CS team, internally referred to as the “voice of the customer,” has supported product iterations that establish user trust.
