The Opportunity

Want to work for a company where you can have a genuine impact, be passionate about what you do, and work with a great team of people? At FastSpring, we work hard while keeping a fun, collaborative, and casual atmosphere. Headquartered in downtown Santa Barbara, our offices are just a few minutes from great restaurants, shops and the beach. If you're highly driven and want to work at an exciting, fast-growing e-commerce and subscription management SaaS company, consider joining the FastSpring team. We offer a dynamic work environment, competitive compensation, equity, growth opportunities, benefits, and more for the right candidate.

The Position

The Sales Engineer works closely with clients, the FastSpring sales team, and all internal operational groups to assist in the sales process and manage new store implementations. They are instrumental to the process from pre-sales through to site launch, and the transition to operations and the client success group. The job often requires the comprehensive demonstration of FastSpring’s product to technical and non-technical audiences in pre- and post-sales meetings. In addition, this position communicates project status of new store launches to the organization, and optimizes the overall new client store implementation process. The position will be based at FastSpring’s headquarters in downtown Santa Barbara.

Responsibilities

• Lead technical sales presentations, design, and/or integration discussions in support of priority sales and business development opportunities
• Serves as liaison between sales and product
• Remove technology-related buying objections from prospects
• Independently lead and coordinate all aspects of the client’s technical product evaluations, from integrating with FastSpring’s platform to helping prospective customers interpret data in the context of their environments
• Architect and demonstrate seamless integrations between FastSpring and client systems
• Lead integration of advanced FastSpring e-commerce services in support of optimizing top strategic accounts.
• Ensure total customer satisfaction with the customer's implementation experience
• Prepare and present technical proposals and RFIs/RFP responses
• Involved in determining root cause of customer issues and assisting in corrective action
• Collaborate with sales representatives to ensure all aspects of the sale are aligned
• Assists in generating new business and ensures growth of existing accounts
• Provides technical training to clients and communicates customer feedback for future product developments.

Qualifications

• Confident, clear, and dynamic communicator; outstanding communication (verbal and written) and presentation skills with the ability to address both executive and technical audiences required
• Bachelor's degree in engineering, computer science, information systems, or related area or demonstration of equivalent knowledge
• Minimum of 5 years of relevant experience in supporting SaaS, web application or e-commerce technologies
• Experience working in customer success, technical support, or development a plus
• Excellent organizational, interpersonal, and leadership skills
• Calendar management skills, including the coordination of complex and multiple participant meetings
• Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies
• Ability to focus on results while working independently when given broad direction and desired results
• Ability to adapt to changing goals based on customer demands and market conditions while working with sales and product development teams
• Strong problem solving skills: must be capable of accurately assessing needs, maintaining a calm, focused business demeanor, and taking quick action to resolve issues

About the Company

With thousands of customers worldwide, FastSpring powers the digital economy with a cloud-based e-commerce & subscription management platform that helps software & SaaS companies monetize their products and services online, and on a global scale. FastSpring provides an end-to-end payment processing, merchandising & fulfillment solution for companies that sell desktop software, SaaS, video games, e-books and other digital products.



FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.