About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is here to champion the people in home services. ServiceTitan helps them provide a wonderful customer experience, improve sales and more easily manage their business.

This is a great opportunity to be a part of a start-up that is already successful, yet early enough to offer its team members significant growth and equity opportunities. We have a proven product, brand-name customers, significant revenue and growth, and are backed by Bessemer Venture Partners, the leading investors in cloud software.

If you are intelligent, humble, passionate about making a huge difference in the lives of hard-working individuals, and want to have a real, immediate impact on our firm, ServiceTitan wants to be your platform for achieving the extraordinary. You should join us.

About the Opportunity
As a Customer Success Manager on the Enterprise Team at ServiceTitan you'll build relationships with some of the most well-known Home Service companies in the world and will help ensure that they are getting the most value out of our software.

Responsibilities:

• Develop a portfolio of 30-50 Enterprise customer accounts, all high-touch customers with complex needs
• Build and maintain senior-level relationships with your customer accounts, creating a premium and high-caliber experience 
  
• Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities
• Analyze user engagement data, identify actionable insights. Report regularly on KPIs
• Reach out to accounts to gather intelligence on how they are currently using our products and determine what features and services are the most/least valuable to their businesses.
• Be a mentor and resource to new hires, and members of the non-Enterprise Success Team
  
• Coach customers on best practices
• Identify areas for improvement in the customer experience, both in our product and processes

• 3+ years of relevant experience managing multiple accounts with a proven track record of success
• Direct experience working in the Home Services industry, preferably in accounting, operations, management, or supervisory role
• 4 year BA degree minimum
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
• Demonstrated ability for and interest in project management and analyzing data sets
• Intelligent, quick thinking, and fast learning
• Excellent problem-solver
• Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail
• Team player with strong communication and organizational skills, and an ability to "roll with the punches"
• Familiarity with SaaS business models a plus

Benefits:

• Competitive salary and 100% covered Medical, Dental and Vision insurance

• Equity in a fast-growing company

• Work at one of the most successful and rapidly growing start-ups in the Los Angeles area

• Do work that matters and makes a noticeable impact on your team and customers

• Work with brilliant, motivated, and fun team members

• Fun perks includes free lunches everyday, Fun Fridays, team outings, flexible time off, annual bonuses and more!