Customer Experience Representative
About the Job
- Communicate with restaurant clients as well as diners via phone, email and chat
- Work with other departments to problem solve and answer any questions posed by our clients
- Provide technical assistance for clients with ChowNow devices in the restaurant
- Understand the ChowNow product in and out in order to provide customized solutions to clients
- Respond timely and accurately to client requests, both verbal and written
- Keep our clients and their customers happy while maintaining a professional and positive attitude
- The strongest candidates will have a “by any means necessary” attitude but is still a team player
- Able to think strategically and develop well thought-out implementation plans with strong follow through
- Strong communicator who is capable of communicating intricate and technical steps via phone and email
- Excellent organizational skills
- Ability to work efficiently under pressure and deal with multiple priorities and heavy workload
- Must have exceptional customer service skills
- 3+ years experience in a client-facing position
- Bachelor’s Degree desired
- Previous experience with technical support and knowledge of mobile devices is a plus
- Bilingual in Spanish is a plus
- Ongoing training and growth opportunities. This is a great time to join because we’re growing and we want to promote from within.
- FUN, high-impact, and fast-paced environment. We want you to love working here…so much that you recruit your friends.
- Rock solid medical, dental, and vision plans. We’ve got your family covered.
- Unlimited PTO. Paid Holidays. We expect you to work hard, but still enjoy your personal life.
- Employer paid student loan assistance program.
- Employee Stock Incentive Plan. If all goes well, this could change your life. Really.
- Consistent & fair leadership. We’ll share info, set clear goals, show you respect, and treat everyone fairly.
- Enough freedom to spread your wings while still holding you accountable.
- Fully stocked kitchen and cold brew on tap