ZEFR is hiring! The Account Manager is primarily responsible for ensuring the success of a portfolio of ZEFR’s entertainment clients from sports to TV to comedy.

Here's what you'll do:

• Develop a trusted relationship with clients and focus on achieving a deep understanding of their overall business goals as well as their YouTube-specific goals.
• Work cross-functionally with sales, operations, reporting and other Client Solutions teams to ensure successful client on-boarding, continued client success and annual contract renewal.
• Manage clients’ daily questions, issues, feedback, and make sure to inform appropriate parties internally.
• Effectively disseminate important information to relevant organizations within ZEFR to ensure clients’ needs are always exceeded and that ZEFR continues to provide best-in-class service.
• Work with Video Operations team to ensure content is uploaded and optimized according to pre-determined strategy.
• Work with Analytics team to create reports, analyzing performance to provide data driven recommendations and insights.
• Define, analyze and communicate client metrics and guide the development of presentations to clients.
• Identify opportunities to expand ZEFR’s level of service with each client, and work with the sales team to follow through on those opportunities.
• Willingness to be flexible in terms of work hours, including occasional weekend coverage and support

Here's what we're looking for:

• Deep understanding of YouTube platform, including content and digital marketing strategy.
• Knowledge of YouTube Content Management System a big plus.
• 1-2 years of account management experience.
• Friendly communication, someone people love working with!
• Proven ability to develop strong working relationships with clients and colleagues (we’re your extended family!).
• Demonstrated passion for the ever-changing social/digital landscape.
• The ability to effectively manage multiple tasks and deadlines.
• BA/BS required.
• If you're smart, resourceful, motivated and a good person, with a knack for digital brand strategy and strong knowledge of YouTube, you’re what we’re looking for.