Produce well-researched, accurate content for online and print; manage RFP responses; write and edit internal communications; develop multi-platform marketing content (email, video, blog) through collaboration with SMEs; conduct research-based writing and manage projects from conception through approvals and publication.

Manage and grow commercial insurance accounts for real estate and manufacturing clients. Develop tailored P&C solutions, collaborate with brokers and underwriters, prepare proposals and renewal submissions, maintain client records in EPIC/MMA systems, respond to client inquiries, identify cross-sell opportunities, and obtain required California insurance licenses and professional certifications.

Manage a complex book of commercial insurance business including renewals, client retention, technical policy advice, claims handling, and AR/AP. Provide client communication and service, use the Sagitta agency and document management systems, mentor associates, and support professional growth and problem solving.