Lead definition and delivery of client implementation solutions: gather and document requirements, map business needs to technology, collaborate with architects/developers, manage tickets and documentation, support QA/UAT, and act as SME to ensure successful project execution and client onboarding.

Lead end-to-end delivery of client-facing CRM marketing technical projects. Define scope, schedules, and governance; coordinate cross-functional teams; manage risks, budgets, and stakeholder communications; support Product Owner and drive process improvements to ensure on-time, on-budget, high-quality launches.