Top Program and Project Management Jobs in Los Angeles, CA

Manage enterprise technology trials from planning through completion, partnering with Sales, Sales Engineering, customers, and cross-functional teams. Define success criteria, scope, milestones, risks, and communication plans; coordinate resources; lead stakeholder updates and strategy sessions; create trial collateral and process standards; and drive trial conversion and long-term adoption. The role requires strong project, change, communication, presentation, and stakeholder-management skills in a SaaS or technology environment.

Own complex customer escalations from triage through resolution, coordinating cross-functional teams and executive communications. Analyze escalation trends, quantify business impact, and lead programs improving workflows, SLAs, tooling, reporting, and customer-facing processes. Coach frontline teams on de-escalation and prevention, deliver post-mortems, and ensure accountability for follow-up actions. Success is measured through faster resolution, improved customer satisfaction, systemic issue elimination, documentation quality, and SLA adherence.

Own complex customer escalations from triage through resolution, coordinating cross-functional teams and executive communications. Analyze escalation trends, quantify business impact, and lead programs that improve workflows, tooling, reporting, SLAs, and customer-facing processes. The role also includes coaching frontline teams, producing post-mortems, tracking commitments, and driving systemic improvements that reduce resolution times and improve customer satisfaction.

The Manager II, Engineering Program Management will lead a team in launching hardware products, managing operations from development to mass production, ensuring quality and cost-effectiveness.