Top Program and Project Management Jobs in Los Angeles, CA

Lead end-to-end enterprise SaaS implementations from kickoff through go-live and handoff. Define scope, timelines, and governance; manage stakeholders and executive communications; maintain project plans and risk logs in Salesforce; run change control, retrospectives, and cross-functional coordination to ensure on-time launches and high customer satisfaction.

Own and scale the professional services PMO: define delivery methodology, maintain portfolio health reporting, design escalation and RCA programs, drive PS tooling adoption, and create implementation playbooks to reduce churn and improve go‑live outcomes across SMB to Enterprise customers.

Lead end-to-end delivery of complex enterprise SaaS implementations: define scope, timelines, governance; manage stakeholders and cross-functional teams; maintain timelines, risk logs, and change control in Salesforce; drive on-time go-lives, customer satisfaction, and handoff to Customer Success while improving implementation processes.

Own and govern the Professional Services delivery methodology, tooling, and escalation frameworks. Maintain portfolio health reporting, run RCA post-implementation, enforce PS tooling adoption, and develop implementation playbooks for different customer segments. Drive consistency across IMs and CSMs to reduce churn and improve go-live outcomes.