Top Operations Jobs in Los Angeles, CA

As a CX Consumer QA Manager at Coinbase, you'll develop and implement QA strategies for customer service quality, manage a global QA team, and analyze metrics to drive performance improvements.

Lead the design and deployment of training programs for the consumer support team, ensuring alignment with training objectives and quality metrics.

Lead the global KYC program, ensuring compliance with regulations, managing a high-performing team, and providing strategic direction and oversight for operations and advisory functions.

As the Director of Global Consumer Support Operations, you will lead a high-performing support team, ensuring quality service and process optimization. You'll collaborate with various departments and focus on enhancing customer experiences while managing operational metrics.