Owns end-to-end execution of digital pack launches, including pack configuration, odds, inventory allocation, launch readiness, monitoring, and issue escalation. Coordinates with supply, product, marketing, Vault, fulfillment, customer service, fraud, and accounting teams. Develops SOPs and QA controls, supports new category launches, and identifies opportunities to streamline or automate operations through product and engineering partnerships.

Provides customer support by resolving inquiries, processing account adjustments, investigating issues, updating order spreadsheets, and escalating unresolved concerns. The role collaborates with Operations and other departments to deliver accurate solutions, requires strong communication, empathy, organization, and problem-solving skills, and is fully onsite in Santa Ana, California.