Top Operations & Support Jobs in Los Angeles, CA

Serve as the primary contact for customers via phone and digital channels, resolving complex policy, coverage, billing, and service inquiries end-to-end. Use guided, AI-powered tools, validate call summaries, document interactions per privacy and regulatory standards, escalate issues as needed, and participate in training and continuous improvement.

Provide empathetic, end-to-end customer support across phone and digital channels for disability and benefits inquiries. Use AI-guided tools and CRM systems to resolve complex issues, document interactions, escalate when needed, and participate in training and process improvement.

Provide end-to-end customer support across phone and digital channels for disability/intake inquiries, using AI-guided tools and CRM systems to resolve complex issues, document interactions, escalate when needed, and contribute to process improvements while following compliance and privacy requirements.

Provide administrative support for group term life benefits: enter and maintain enrollment and portfolio data, troubleshoot systems, research escalations, handle referrals, support projects, and participate in customer meetings to resolve issues and explain procedures.

Manage a team to achieve claims accuracy, customer centricity, and expense targets. Coach, remove barriers, analyze data, implement improvements, support quality assurance, and drive outcomes through performance management and process enhancements.

The role involves leading the operational management of Short Term Disability claims, ensuring quality service and driving team performance while managing a team of specialists and managers.

As a Group Insurance Administrator, you will manage daily policy administration for group dental customers, ensuring data accuracy and compliance while handling various transactions and updates.