Provides remote customer service for healthcare providers, health plans, and IPAs. Resolves concerns involving claims, authorizations, and IPA functionality; interprets contracts; documents issues; coordinates follow-up; and communicates timely resolutions. The role also supports surveys, quality and call-volume standards, occasional staff training, and empathetic interactions. Full-time availability for assigned eight-hour shifts, occasional overtime, California residency, HIPAA confidentiality, and secure remote work are required.

Provide daily administrative and operational support to sales producers: analyze and report sales data, communicate sales plan changes, manage sales logistics and materials, support onboarding and training, troubleshoot order processing, and perform special projects.