Lead aftersales performance across the Savannah district by partnering with dealership leadership to execute Customer Care & Aftersales initiatives, drive revenue and KPIs, analyze operations, develop business plans, resolve aftersales issues, and deliver data-driven improvements in service, parts, and customer experience. Role requires autonomy and frequent regional travel.

Lead aftersales performance across a Minneapolis district by partnering with dealership leadership to drive revenue, customer retention, and experience. Use data-driven analysis and standardized processes to implement CCA initiatives, improve service lane traffic, resolve warranty and goodwill issues, deliver on KPIs (SRT, NPS, retention, STS, EV compliance), and provide consultative coaching and business plans. Requires frequent onsite engagement and autonomous territory management.