The Manager of Workforce Management leads the team in planning, forecasting, and scheduling to optimize workforce performance and support service goals. Responsibilities include managing staffing levels, identifying process improvements, delivering reports, and collaborating with various teams for resource planning.

The Senior Manager of eCommerce Payments & Fraud leads payment strategy, fraud prevention, chargeback management, and vendor negotiations to optimize transaction efficiency across digital platforms.

The Senior Manager of IT Operations & Applications Support leads a team focused on IT support, application management, and cybersecurity practices, ensuring operational success in a hybrid work environment.