Manages onsite office and production studio operations, including workplace services, employee inquiries, vendors, supplies, facilities coordination, hospitality, guest and talent arrivals, catering, events, meetings, and studio activities. Maintains organized, welcoming spaces and documentation while partnering with People, Production, IT, Facilities, and external vendors to resolve issues and improve employee, guest, and studio experiences.

Lead and scale helpdesk operations: provide tier 2/3 support, troubleshoot endpoints and collaboration platforms, own SLAs/KPIs, develop SOPs and runbooks, recruit and manage technicians, and drive process improvement with occasional on-site and domestic travel.

Lead daily IT infrastructure operations and provide hands-on technical leadership for cloud, network, server, endpoint, identity, backup/disaster recovery, and vendor management. Design and manage Microsoft 365/Entra/Intune/Azure and on-prem virtualized systems, improve incident response and patching, support compliance initiatives, provide senior escalation and remote/on-site support, and oversee asset lifecycle and IT procurement.