Top Operations & Support Jobs in Los Angeles, CA

Manage day-to-day Loss Mitigation operations to ensure investor and regulatory compliance, optimize backend closing processes, drive process improvements, oversee vendor and GSE/Government reporting, mentor staff, remediate QA/audit issues, and present results to senior management.

Lead a sourcing team executing marketing sourcing strategies and negotiations, partner with business leaders to drive savings, mitigate third-party risk, ensure compliance, and develop team talent.

Lead cross-functional operational improvement initiatives from diagnosis through implementation using process reengineering and continuous improvement methods. Advise senior leaders, manage program governance, define KPIs, drive change management, and ensure measurable, sustainable business outcomes.

Build short- and long-term contact center forecasts, apply Erlang C and workforce methodologies, model staffing scenarios, produce FTE and cost projections, automate reporting, partner with WFM, operations, finance and vendors, and present data-driven capacity plans to leadership.