The Vice President, Central Operations leads the design, implementation, and performance of the care model, focusing on centralized services to improve healthcare outcomes for individuals with serious mental illness.

Retrieve, process, and upload medical records to support care teams and care planning. Manage ROI requests, track progress, prioritize based on need, and maintain EHR and archives while ensuring HIPAA compliance.

The role involves measuring and improving healthcare program performance through actuarial modeling and analytics, while collaborating with stakeholders. Responsibilities include reporting, forecasting, and developing healthcare frameworks.