Top Customer Success & Experience Jobs in Los Angeles, CA

Manage customer relationships, advise on product use, conduct workshops, and ensure operational success with Samsara's IoT platform for top customers.

The Bilingual Customer Support Specialist will assist customers with billing, escalated inquiries, and provide exceptional service across channels. Responsibilities include mentoring team members, managing high-volume workloads, and identifying trends to improve customer experience.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

The role involves engaging with major clients to enhance their use of IoT products, ensuring safety and efficiency in operations, and collaborating with internal teams to drive customer success.

The Senior Knowledge Management Specialist will drive KM strategies, manage multiple projects, enhance KM processes with AI, and support cross-team collaboration.

The Technical Support Engineer will provide hardware and software support, troubleshoot complex issues, manage tickets, and document knowledge to improve customer experience.

This role involves providing technical support for complex issues, collaborating with teams, and documenting resolutions to ensure customer satisfaction.

The Senior Program Manager will lead strategic programs in Customer Success, focusing on operational improvements and enhancing the customer experience through effective management and collaboration with stakeholders.

The Senior Customer Marketing Manager will develop a customer reference program to enhance customer advocacy, visibility, and engagement, while driving impact through strategic campaigns and optimizing program performance.

As a Customer Success Manager, you will work closely with top customers to optimize their use of Samsara products, ensuring safety and efficiency through the IoT platform. You'll conduct workshops, compose success plans, and build relationships with key stakeholders to drive engagement and value.