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Top Customer Success & Experience Jobs in Los Angeles, CA
Consumer Web • Coupons • Healthtech • Social Impact • Pharmaceutical
Administer and optimize customer support tooling (Zendesk, Talkdesk, IVR, etc.), manage agent onboarding/offboarding and access, configure automations and routing, troubleshoot integrations and data discrepancies, collaborate cross-functionally to implement scalable solutions and improve support efficiency and user experience.
Top Skills:
APIsChargedeskChatbot ToolsCRMCsat ToolsIvrJIRALessonlyRedshiftSQLTalkdeskZendesk
Consumer Web • Coupons • Healthtech • Social Impact • Pharmaceutical
The Account Specialist collaborates with Account Managers to enhance client relationships, develop insights, and support pharmaceutical accounts through analysis and project management.
Top Skills:
LookerMicrosoft Power BiSalesforceTableau
Consumer Web • Coupons • Healthtech • Social Impact • Pharmaceutical
Own strategic oversight and growth of employer accounts, acting as a trusted advisor. Align GoodRx benefit solutions to client objectives, drive retention and expansion, translate pharmacy and claims data into actionable insights, and coordinate internal teams for flawless delivery.
Top Skills:
Crm SystemsMS Office
Consumer Web • Coupons • Healthtech • Social Impact • Pharmaceutical
The Account Manager will manage employer and business partnerships, ensuring client satisfaction through effective communication and coordination across teams, overseeing account activities, and optimizing client outcomes.
Top Skills:
Client Service ToolsCRMReporting Tools
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