As a Senior Pre-Sales Solutions Architect, you will bridge technical and sales teams, guiding customers in designing scalable applications using MongoDB technologies. You'll drive customer success and strategize account plans while engaging in presentations and technical discussions.

The Escalation Engineer tackles complex customer issues related to MongoDB, ensuring positive outcomes through technical expertise and collaboration. They provide support during escalated situations, mentor new team members, and drive resolution for mission-critical database systems.

Manage global technical support teams for MongoDB, focusing on customer satisfaction through technical issue resolution, performance enhancement, and team development.