Top Customer Success & Experience Jobs in Los Angeles, CA

Manage a team of Technical Account Managers, enhancing customer success through strategic leadership, collaboration, and effective case resolution in the cybersecurity sector.

The Principal Deal Review Consultant optimizes deal structures, ensures revenue compliance, and drives deal execution to support growth and operational efficiency.

The Customer Value Architect drives customer onboarding, adoption of Falcon Flex, and ensures value realization while minimizing churn. They partner with sales to address cybersecurity needs, conduct business value analyses, and maintain relationships with key decision-makers in enterprise accounts, requiring up to 40% travel.

The Technical Support Engineer will troubleshoot and resolve customer issues, provide technical direction, and document processes for GovCloud customers, ensuring high-quality responses and customer satisfaction.

The Customer Value Architect drives customer onboarding, adoption of Falcon Flex, and value realization while ensuring high customer satisfaction and minimizing churn. They conduct value analyses, deliver business reviews, support renewal cycles, and manage complex customer relationships.