The Director of Customer Service leads a distributed team, ensuring omni-channel support while driving performance through data insights and automation tools, enhancing customer satisfaction and operational efficiency.

The Escalations Lead manages complex customer escalations, ensures recovery aligns with brand values, documents escalation processes, analyzes issues, and partners with various teams to enhance customer experience.

The eCommerce Insights Intern analyzes customer feedback, enhances product education, and optimizes product listings for Amazon marketplaces, supporting cross-functional teams to improve customer experience.