Top Customer Success & Experience Jobs in Los Angeles, CA

Manage relationships with large food and beverage sellers, grow revenue through cross-selling, provide client service, and collaborate with product teams for technical solutions.

Manage relationships with Square's largest sellers in the Food and Beverage vertical, driving account-based revenue and solving complex business needs through collaboration across teams.

The Implementation & Onboarding Project Manager drives the onboarding process for US merchants, manages stakeholder communications, and leads multi-merchant projects while ensuring training and successful resource allocation.

Lead a technical team focused on fraud detection and risk management, analyze complex payment schemes, and collaborate cross-functionally to drive insights and solutions.

The Executive IT Lead provides technical support for the executive team, managing devices, troubleshooting issues, and preparing for company events, requiring travel occasionally.

Lead the Behavioral Insights Team to investigate and analyze fraudulent activities, mentor team members, collaborate with cross-functional partners, and drive integration with machine learning for risk management.

The Quality Assurance Manager will lead QA strategy, manage teams, and ensure consistent high-quality support in customer success operations.

Responsible for managing relationships with Sports and Entertainment sellers, focusing on growth and retention strategies, and addressing customer concerns effectively.

The Technical Account Specialist will manage support needs for high-value sellers, working with internal teams and providing customized support. Responsibilities include issue resolution, trend analysis, and collaboration with engineering and product teams.

As Senior Lead of Complaints Management, oversee and enhance complaint resolution processes for Square and Afterpay, ensuring compliance and customer satisfaction. Lead a team to implement strategies, analyze trends, and communicate effectively with stakeholders and regulatory bodies.