Ypsilanti - Site Operations Analyst

Description
The Site Support Analyst provides hands-on technical support for IT hardware, software, and end-user services within the warehouse environment. This role ensures reliable operation of IT systems, resolves technical issues promptly, and supports business-critical processes by maintaining compliance with corporate IT standards.
What You'll Do:
Hardware & Infrastructure Support

• Install, configure, and maintain IT hardware including PCs, laptops, printers, scanners, and mobile devices.
• Perform routine hardware diagnostics and preventive maintenance.
• Coordinate with vendors for hardware repairs and warranty claims.
• Track and manage IT assets to ensure accurate inventory records.

End-User Support

• Provide first-level and second-level technical support for warehouse staff and remote users.
• Troubleshoot issues related to operating systems, applications, and network connectivity.
• Escalate complex issues to appropriate teams while maintaining ownership until resolution.
• Document solutions and contribute to the knowledge base for common issues.

Operational Compliance & Security

• Ensure adherence to IT security policies and access control procedures.
• Assist with software updates, patches, and antivirus deployments.
• Support audits and compliance checks for IT systems and processes.

Collaboration & Communication

• Work closely with global IT teams to align site operations with corporate standards.
• Communicate effectively with end-users to provide clear instructions and updates.
• Participate in IT projects such as hardware refreshes and technology rollouts.

About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.