Workplace Services Program Director, West Palm Beach

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Job Overview
ServiceNow is seeking a seasoned program director to lead the end-to-end management, development, and ramp up of our operational launch in West Palm Beach. Reporting to the SVP of Global Business Services, this role will drive cross-functional alignment, governance, and delivery excellence-ensuring our launch in West Palm Beach reflects ServiceNow's brand, culture, and future-of-work vision. The ideal candidate is an accomplished leader with a proven track record of delivering complex, high-impact initiatives across corporate real estate, finance, HR, technology, and operations, with a solid understanding of Florida's business, community and lifestyle landscape.
Key Responsibilities
Leadership & Communication

• Lead the roadmap for West Palm Beach delivery, aligning with corporate vision, business objectives and workforce strategies.
• Serve as the primary point of contact, providing regular updates to local leadership, the Office of the CEO and key executive stakeholders.
• Champion an experience that reflects ServiceNow's values and foster productivity, collaboration, and innovation.

End-to-End Program Management & Execution

• Oversee the ramp up and full lifecycle of the West Palm Beach launch program from vision to steady-state operations.
• Drive cross-functional collaboration and accountability across various workstreams including workplace services, HR, finance, comms, IT, security, global impact and others to ensure program success.
• Establish and drive program milestones and timelines while tracking budgets and metrics to ensure transparency and accountability; proactively identify and mitigate risks.
• Facilitate decision-making and alignment across diverse stakeholder groups.

Operational Readiness & Site Excellence

• Serve as a strategic partner who works closely with the SVP of Global Business Services, corporate real estate, PMO and workplace operations to support and enable local workplace services execution including stakeholder and vendor engagement, construction, interior design and site readiness.
• Facilitate a seamless transition from program delivery to operational launch by orchestrating onsite teams and their various workstreams to deliver an exceptional site experience.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven ability in leading large-scale, cross-functional programs with complex dependencies on time and within budget
• Skilled at presenting project updates and facilitating alignment among stakeholders while navigating ambiguity and resolving challenges under tight deadlines
• In-depth experience managing high profile, multi-million-dollar budgets
• Solid background in corporate real estate and construction management, with experience working with interior design firms to develop concepts into functional, scalable environments that translate to brand and culture
• Knowledge of workplace enablement, hybrid work models, and employee experience design
• Skilled in leading diverse teams in fast-paced environments, inspiring confidence and driving outcomes.
• Excellent communication skills and executive presence, with the ability to tailor messaging to executives, project teams, and employees.

Location Requirement

• This role is based in West Palm Beach, Florida, and requires onsite leadership throughout the planning, execution, and launch phases of the new site.
• Relocation support and options can be discussed with the hiring manager for qualified candidates who are not currently located in the area.

Qualifications

• Experience: 10+ years in strategic program management, corporate operations, or workplace transformation, with at least 5 years in a leadership role managing large-scale office projects
• Local Expertise: Familiarity with Florida's business, real estate, community and lifestyle environment
• Education: Bachelor's degree in business, real estate, engineering, architecture, or related field
• Certifications: PMP or equivalent credentials a plus
• Additional credentials in construction management or interior design are highly desirable

JV20
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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