Workplace Services Coordinator

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

As a member of the Global Real Estate & Workplace Services team (GREWS), the Workplace Services Coordinator must have a passion for hospitality and customer service, ensuring every in-office experience is functional, productive, and memorable for our fellow CrowdStrikers. The individual must maintain a continuous focus on maintenance and upkeep, all departmental vendor relations, and overall fit and functionality of our CrowdStrike office spaces. 

The individual must have the ability to work independently on various projects from conception to completion, adhere to pivotal business and operational timelines, and work through a variety of activities and confidential matters with discretion.  This role is based in Austin, TX and is required to work in-office 5 days per week, M-F.

What You'll Do:

• Serve as the main point of contact for visitors, greeting and welcoming guests to the site, directing them appropriately and notifying company employees of the visitor arrival

• Executes on all in-office workplace service events and/or employee activities, partnering with larger GREWS team members

• Assists with company local events & meetings (onsite/offsite conference room reservations, catering, décor, coordination, etc.)

• Assists and aligns closely with IT/Helpdesk/EA/HR teams in support of setting up conference rooms, training rooms for corporate meetings, recruiting events, leadership functions, sales conferences, specialty events, etc. as required

• Manage conference room scheduling and work effectively with meeting hosts during planning process

• Supports new-hire and onboarding process including workspace preparation, arrival and access credentials, and site familiarization

• Maintains security by following approved procedures, in partnership with Global Physical Security

• Maintains safe and clean reception area, break area, conference rooms, and all other workspaces

• Serve as the local subject matter expert for visiting staff as it relates to hotels, restaurants, team building activities, and general area knowledge

• Administers back-of-house facilities operations including general FF&E maintenance and MEP issues with responsible parties (landlord/property management, vendors, contractors, consultants, etc.).  Includes holding vendors accountable to service level agreements and meets with each to review deliverables on a recurring basis

• Meets and collaborates with business unit representatives and stakeholders on a regular basis.

• Responds to all workplace inquiries, assess needs or issues, and takes the necessary corrective action.  Follow-up with proper leadership escalation or documentation where necessary

• Acts as a liaison with Landlord/Property Management regarding all back-of-house maintenance issues.  Champions a recurring meeting with all parties to ensure effective communication of property/building processes, maintenance events, and projects

• Monitor and maintain office equipment in partnership with the IT department (printers, shredders, etc.) where applicable

• Maintains accurate inventory levels and procures office supplies; including but not limited to snacks/supplies for break area, copy center, shipping/courier supplies

• Receives, sorts and forwards incoming mail. Maintains and routes publications

• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)

• Be aware of conflicts and adept at keeping meeting hosts aware of updates and working around conflicts in a proactive and skilled manner

• Assists GREWS leadership with OpEx budgeting, forecasts monthly expenses and monthly reporting in partnership with Finance

What You'll Need:

• Minimum of 5 years professional experience

• Facilities Management and/or Office Services experience.  Previous hotel/hospitality front-of-house experience is also welcomed

• Exceptional written and verbal communication skills including ability to communicate with all levels of staff, clients, and external professionals

• Ability to interact with people at all levels including senior management

• Basic understanding of local building and fire codes, Fire/Life/Safety plans, and Environmental Health & Safety standards

• Basic understanding of commercial MEP systems and functionalities

• Basic understanding of Audio/Visual conferencing systems

• Demonstrated ability to work independently and prioritize multiple, high-priority tasks

• Unimpeachable judgment and discretion in handling confidential information

• Flexibility to perform job tasks outside of job description when necessary

• Keen attention to detail with the ability to juggle multiple priorities

• Strong working knowledge of Microsoft Office Suite

• Basic knowledge of or experience in cyber security

• This role is required to work in-office 5 days per week, M-F.  No remote working capability is available

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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CrowdStrike participates in the E-Verify program.

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