Workplace Experience Associate

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re seeking a Workplace Experience Associate to work with our small but tactical team and support an office of over 1,500 people as well as external visitors and guests. In this role you will own the reception experience by greeting all employees and guests, answering phone calls and directing to the appropriate party, receiving and sorting mail and delivering an overall white glove experience. 

You’ll report to the Workplace Manager and work onsite at our Santa Ana, CA headquarters. 

What You’ll Do:

• Greet visitors and assist with the check in & check out process, print badges and notify hosts in a timely manner 

• Ensure the reception area, break area, conference rooms and supply stations are tidy and fully stocked

• Answer and direct external phone calls with a high level of customer service and professionalism 

• Receive and sort mail and arrange employee pickup 

• Order office supplies in alignment with budgets and brand standards

• First to respond to all Workplace and Facilities incoming tickets

• Support Executive Assistants and Executives with onsite coordination to include but not limited to: Booking conference rooms, coordinating offices or desks for use while onsite and ensuring the space has been cleaned prior to visit, ordering food / snacks when applicable  

• Support vendors with access to the office and ensure they follow Collectors’ security protocols 

• Own team initiatives to include but not limited to; birthday and anniversary celebrations, biannual team building outings, holiday recognition events and game night and trade night events

• Manage and audit Workplace created SOP’s 

• Complete clerical and administrative tasks within the office to support daily operations

• Work with the Concierge team to assist customers with pick-up and drop-off submissions

• Assist with special projects for the Workplace Team

Who You Are:

• Strong customer service skills with a white glove experience mindset

• Detail oriented, professional and a collaborative team player

• Ability to work in a fast-moving environment, often multitasking several priorities

• Strong administrative, organizational, and analytical skills

• Strong interpersonal, verbal, and written communication skills 

• Strong decision making skills with the ability to prioritize

• Intermediate Google Docs, Google Sheets, and Google Slides experience is a plus

• Ability to work cross functionally between teams and departments

• You’re a hands-on, can-do team player who thrives in a collaborative environment and eager to learn

• Able to work comfortably independently but also work within a team

Physical Requirements: 

• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time

• Hand Use: Regular hand use for various tasks

• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions

• Lifting and Carrying: Ability to lift, carry, and move materials up to 25 pounds

• Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently

• Sitting or Standing: Ability to sit or stand for extended periods of time

Hourly Rate: 

The reasonable estimated hourly rate for this position is $23. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set. 

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All full-time employees are eligible for paid vacation

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.