Workforce Planning and Optimization Director

About Equip 

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the role

The Workforce Planning and Optimization Director will play a critical role in ensuring Equip’s treatment model is appropriately staffed to support high growth and scalability. This role will design, implement, and manage comprehensive workforce planning strategies to optimize headcount capacity, scheduling, and flexible labor solutions. This is a highly cross-functional role, working closely with Care Operations, Finance, People, and Commercial leadership to ensure we’re resourced effectively and delivering a consistent, high-quality patient experience. This role requires a mix of analytical rigor, strategic thinking, and operational intuition to align resourcing strategies with operational excellence to support Equip’s growth.

Responsibilities

• Ensure sufficient headcount capacity across provider types to meet forecasted patient volumes by developing and maintaining robust resource capacity planning models.

• Build and enhance analytical tools that enable workforce planning through accurate data collection, time-in-motion studies, and productivity benchmarking to deliver actionable insights to leadership.

• Design and recommend flexible staffing and scheduling models to adapt to demand variability while supporting our ability to maintain high-quality patient care.

• Conduct supply and demand scenario modeling to evaluate the workforce impact of business changes such as new service lines, growth initiatives, or shifting demand patterns.

• Partner cross-functionally to align workforce strategies with broader organizational goals, including identifying opportunities to shift from manual processes to automation.

• Continuously improve workforce planning processes, tools, and models to enhance scalability, efficiency, and decision-making.

• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Business, Operations, Statistics, Human Resources, or a related field; Master’s preferred.

• 8+ years of experience in workforce management, capacity planning, or operations strategy roles.

• Demonstrated success in developing and executing flex staffing models and scalable workforce strategies.

• Advanced Excel/Google Sheets modeling skills; experience with BI and WFM tools.

• Experience in building and maintaining staffing models using SQL and AI.

• Highly analytical thinker with strong business acumen and attention to detail.

• Excellent communication skills with demonstrated ability to influence senior stakeholders and effectively collaborate cross-functionally.

• Self-starter who thrives in ambiguity, takes ownership, and is capable of building scalable systems from the ground up.

• Prior experience in healthcare is highly preferred.

Benefits

Time Off:

• Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.

Medical Benefits:

• Competitive Medical, Dental, Vision, Life, and AD&D insurance.

• Equip pays for a significant percentage of benefits premiums for individuals and families.

• Maven, a company paid reproductive and family care benefit for all employees.

• Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more!

Physical Demands

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of  members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. 

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